Terms of Service

Last updated: [10/07/2024]

1. Agreement to Terms

Welcome to DShip (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of https://dship.io (the “Website”) and any services, tools, or features provided by DShip (collectively, the “Service”).
By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Service.

We may modify these Terms at any time. Updated Terms will be posted on our Website with a revised “Last updated” date. Continued use of the Service after changes means you accept the updated Terms.

2. Eligibility and Account Registration

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service.

You agree to provide accurate and complete information when creating an account and to keep your account details current.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
You must notify us immediately if you suspect unauthorized access to your account.

3. Service Description

DShip provides a dropshipping and fulfillment platform that enables users to connect their eCommerce stores, source products, and manage orders, shipping, and inventory. We strive to provide a reliable and efficient service, but we do not guarantee uninterrupted operation or error-free performance.

4. Orders, Shipping, and Delivery

You are responsible for ensuring all order and shipping information is correct and complete.

Shipping times vary by destination, product availability, carrier, and customs procedures. Estimated delivery times are not guaranteed.
If an order cannot be delivered due to incorrect address, missing contact information, or customer refusal, you may be responsible for the associated costs.
Once an order has shipped, it cannot be cancelled.

If you are in the European Economic Area (EEA), we process your personal data under these legal bases:

Contract performance (to provide the Service you requested)
Legitimate interests (to improve and secure our Service)
Consent (for marketing or optional features)
Legal obligation (to comply with applicable laws).

5. Fees and Payment

Service fees, subscription costs, and other applicable charges are displayed in your account or as otherwise communicated.

You agree to pay all applicable fees and taxes for your use of the Service.
Payments must be made via approved payment methods listed in your DShip account.
Failure to pay may result in suspension or termination of your account.

We may share your personal data with:

Logistics and fulfillment partners to process your orders
Payment service providers to process transactions
IT and analytics providers who support our platform
Legal authorities when required by law or to protect our rights
Successors or acquirers in case of a merger, acquisition, or restructuring.

We do not sell your personal data to third parties.

6. User Responsibilities

You agree not to:

Use the Service for unlawful, misleading, or fraudulent activities.
Upload or distribute counterfeit, infringing, or prohibited products.
Interfere with or disrupt the integrity or performance of the Service.
Violate any local, national, or international laws.
Upload viruses or malicious code.

7. Intellectual Property

All content, software, logos, trademarks, and materials available on the Service are owned or licensed by DShip and protected by intellectual property laws. You may use the Service solely for your business operations in accordance with these Terms. You may not copy, distribute, modify, or reverse-engineer any part of the Service without our written consent.

8. Refund and Return Policy

8.1 General

We aim to ensure that all orders are processed and delivered smoothly. However, issues may occasionally arise. This policy outlines when refunds, reshipments, or returns may be accepted.

8.2 Timeframe for Claims

We aim to ensure that all orders are processed and delivered smoothly. However, issues may occasionally arise. This policy outlines when refunds, reshipments, or returns may be accepted.

8.3 Eligible Cases for Refund or Reshipment

We will offer a refund or reshipment (at our discretion) in the following situations:

The item is missing, lost in transit, or not delivered.
The item is damaged or defective upon arrival.
The item received is incorrect (wrong product, color, or size).
The item cannot be shipped or is discontinued after payment.

8.4 Non-Eligible Cases

Refunds or reshipments will not be provided when:

The buyer provided an incorrect or incomplete address.
The order was successfully delivered and confirmed by tracking information.
The customer changed their mind or ordered the wrong item.
Delivery was delayed due to customs, weather, or carrier issues.
The package was unclaimed or refused by the recipient.

8.5 Procedure for Refund or Reshipment

To submit a claim, please provide:

Order number and tracking number
Description of the issue
Photo or video evidence (for damaged or incorrect items)

Once verified, DShip will process refunds within 7–14 business days using the same payment method or issue store credit where applicable.

8.6 Return Shipping

If a return is approved, the customer or merchant may be required to cover the return shipping cost unless the issue was caused by DShip or the supplier.

9. Termination

We may suspend or terminate your account immediately, without notice, if you:

Breach these Terms
Engage in fraudulent or abusive behavior
Fail to pay fees when due
Violate any applicable law or regulation

Upon termination, you must stop using the Service, and we may delete your account and associated data.

10. Disclaimers and Limitation of Liability

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied.
We make no guarantee regarding delivery times, product availability, or third-party logistics performance.
To the maximum extent permitted by law, DShip shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits or data.
Our total liability for any claim related to the Service shall not exceed the total fees you paid to DShip during the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold DShip, its affiliates, employees, and partners harmless from any claims, damages, or expenses arising from your use of the Service, your breach of these Terms, or violation of any law or third-party rights.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of China. Any disputes arising from or relating to these Terms shall be resolved in the courts of [China], unless otherwise required by law.

13. Miscellaneous

If any provision of these Terms is found invalid, the remaining provisions remain in effect.

Failure to enforce any provision does not constitute a waiver.
These Terms constitute the entire agreement between you and DShip regarding the Service.